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Returns & Warranty

How a return or warranty claim works depends on where you bought your A Key Tech® hardware. Retail purchases on Amazon and Walmart follow that retailer’s return policy. Orders placed directly with us, including bulk and partner orders, are covered by the A Key Tech Limited Warranty and our direct-order return terms below.

Not sure which applies to you, or have a question about a product? Email [email protected] and we’ll help.

Bought on Amazon or Walmart

If you bought A Key Tech hardware on Amazon or Walmart, your return, refund, and replacement are handled by that retailer under its current return policy. Start the return from your order history on the site where you placed the order:

Retailer return windows and conditions can change, so the retailer’s page is always the current version.

If something arrived damaged, a part is missing, or you need help with installation, you can also email us at [email protected] with your order number and a photo. We’ll do our best to help, even when the return itself goes through the retailer.

Direct and bulk orders

Orders placed directly with A Key Tech, including partner and bulk orders, are covered by the Limited Warranty below. The full terms for each order are included with your quote and invoice. Here is how returns and claims work:

  • Shortages and shipping damage: inspect your order on delivery and report any shortage or visible damage within 5 business days, with photos of the cartons and the affected items.
  • Defective items: covered by the 1-year Limited Warranty below.
  • Returns of items that are not defective: unopened master cartons in resalable condition may be returned within 30 days of delivery with prior approval. Contact us first for a return authorization. The buyer pays return shipping, and a restocking fee of up to 15% may apply.
  • Custom and special orders: made-to-order items, special finishes, and special-order models cannot be returned unless they are defective.
  • Refunds: approved refunds are issued to the original payment method after we receive and inspect the returned items.

For partner pricing and bulk quotes, visit our For Partners page or email [email protected].

A Key Tech Limited Warranty

Effective date: 01/01/2026

This Limited Warranty is given by A Key Tech Solutions Inc., 1330 Eddowes Rd, Unit 1, Warminster, PA 18974 (“A Key Tech,” “we”). It applies to A Key Tech curtain rods, curtain rod systems, and curtain brackets purchased directly from A Key Tech, including bulk and partner orders.

What is covered and for how long

We warrant that A Key Tech products are free from defects in materials and workmanship under normal indoor residential or commercial use for one (1) year from the date of delivery to the original purchaser.

What we will do

If a covered product is defective, we will, at our option, replace the defective item with the same or a comparable product, or refund the purchase price paid for that item. Replacement items are covered for the rest of the original warranty period. This is your exclusive remedy under this warranty.

What is not covered

This warranty does not cover:

  • Damage caused by improper installation, including using anchors or fasteners that are not suited to the mounting surface
  • Loads above the rated capacity of 25 lbs per bracket (tested when mounted into a wall stud), or holding strength in drywall, ceilings, or masonry, which depends on the anchor and the condition of the surface
  • Outdoor use, or use in wet or high-moisture locations
  • Products that have been modified, cut, repainted, or repaired by anyone other than A Key Tech
  • Normal wear of the finish, including scratches from curtain rings or cleaning
  • Accidents, misuse, abuse, or damage during shipping that was not reported as described above
  • Labor, installation, or removal costs, and damage to walls, ceilings, curtains, or other property

Limitations

ANY IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO ONE (1) YEAR FROM THE DATE OF DELIVERY. A KEY TECH IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. OUR TOTAL LIABILITY UNDER THIS WARRANTY WILL NOT EXCEED THE PURCHASE PRICE PAID FOR THE DEFECTIVE PRODUCT.

Some states do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Products bought from retailers

Products bought on Amazon, Walmart, or from another retailer are handled under that retailer’s return policy. If you have a problem with one of these products, contact us anyway and we will do our best to help.

How to make a warranty claim

  1. Email [email protected] within the warranty period. For bulk and partner orders, you can also use [email protected].
  2. Include your order or invoice number, the product and quantity affected, a short description of the problem, and photos of the defect.
  3. We will reply within 2 business days. We may ask you to send back the defective items or confirm their disposal before we ship a replacement or issue a refund.

Prefer to call? Reach us at +1 (267) 986-1426, Monday to Friday, 9 AM–6 PM Eastern.