Privacy Policy
This Privacy Policy explains how A Key Tech Solutions Inc. (“A Key Tech,” “we,” “us”) collects, uses, and protects personal information when you visit akeytechhardware.com (the “Site”) or contact us. We collect only what we need to answer your questions, quote orders, and run the Site.
This policy covers the Site and our direct communications with you. It does not cover Amazon, Walmart, or other retailers where you may buy our products. Those companies have their own privacy policies.
1. Information we collect and why
| What we collect | How we get it | Why we use it |
|---|---|---|
| Name, email, phone number, company name, and your message | You give it to us through a contact or partner form, by email, or by phone | To answer questions, provide product support, prepare quotes, and process direct and bulk orders |
| Order and business details (shipping address, quantities, billing contact) | You give it to us when you place a direct or bulk order | To fulfill, ship, invoice, and support your order, and to keep business records |
| Technical data (IP address, browser and device type, pages visited, date and time) | Collected automatically by our web host, site software, and Google Analytics | To keep the Site running and secure, prevent spam and abuse, and understand how visitors use the Site so we can improve it |
We do not sell your personal information. We do not use it to build advertising profiles.
Cookies and analytics
The Site uses two kinds of cookies. Essential cookies are needed for the Site to work properly. Analytics cookies, set by Google Analytics, help us understand how visitors find and use the Site, such as which pages are viewed, how long visits last, and the general region and device type of visitors. Google Analytics reports to us in aggregate; we do not use it to identify you personally. Google processes this data under the Google Privacy Policy. Learn more about how Google uses data from sites that use its services.
Where the law requires it, including for visitors in Canada and the EU, analytics cookies are only set after you agree through our cookie banner. You can change your choice at any time using the cookie settings link at the bottom of every page. You can also opt out of Google Analytics on all websites with the Google Analytics Opt-out Browser Add-on. We do not use advertising cookies.
You can block or delete cookies in your browser settings. The Site may not work as intended if you block essential cookies.
Embedded videos
Some pages include product and installation videos hosted on YouTube. We use YouTube’s privacy-enhanced mode, so YouTube does not store cookies on your device until you play a video. When you play a video, YouTube (owned by Google) may collect information about you and your viewing, as described in Google’s Privacy Policy.
2. Purchases on Amazon and Walmart
When you click “Buy on Amazon” or a similar button, you leave our Site. Your purchase, payment, and delivery details are collected and handled by that retailer under its own privacy policy, not ours. We do not receive your payment information from retailers. See the Amazon Privacy Notice and the Walmart Privacy Notice.
3. How we share information
We share personal information only as needed to run our business:
- Service providers who help us operate, such as our website host, email provider, form tools, shipping carriers for direct orders, and accounting software. They may use your information only to provide services to us.
- Legal reasons: when required by law, or to protect our rights, our customers, or the public.
- Business transfers: if our business is sold or reorganized, information may transfer to the new owner under this policy.
Some of these providers may store data outside your province or country, including in the United States.
4. How long we keep information
We keep inquiry emails and form messages for as long as needed to respond and follow up. Order, invoice, and tax records are kept for as long as the law requires. When we no longer need information, we delete it or make it anonymous.
5. How we protect information
We use reasonable safeguards, including an encrypted (HTTPS) connection to the Site, restricted access to our email and records, and reputable service providers. No method of transmission or storage is completely secure, so please don’t send sensitive information such as payment card numbers through our forms or email.
6. Children
The Site is not directed at children under 13, and we do not knowingly collect personal information from them. If you believe a child has sent us personal information, contact us and we will delete it.
7. Do Not Track
Some browsers send a “Do Not Track” signal. The Site does not currently respond to these signals, because there is no common standard for them. You can still control analytics cookies through our cookie settings and the opt-out options described above.
8. Your choices and rights
You can ask us to:
- Tell you what personal information we hold about you
- Correct information that is inaccurate
- Delete your information, unless we need to keep it for legal or business records
- Stop sending you marketing emails, if we ever send them (every marketing email will include an unsubscribe link)
Depending on where you live, including some U.S. states and Canada, you may have additional privacy rights under local law. To make a request, email [email protected]. We may need to confirm your identity first, and we will respond within the time required by law. We will not treat you differently for using these rights.
9. Changes to this policy
We may update this Privacy Policy when our practices change, for example if we add new tools or services. We will post the updated version on this page and change the effective date at the top. If a change is significant, we will make it clear on the Site.
10. Contact us
Questions or requests about your privacy:
A Key Tech Solutions Inc.
1330 Eddowes Rd, Unit 1, Warminster, PA 18974
[email protected] · +1 (267) 986-1426